To Whistler/Blackcomb Customer Service,

I write this letter to tell you what a big disappointment your resort has been.
I live in Vancouver and have my extended family of 7 out visiting for the Christmas holidays. They are all ski instructors in Quebec and skiing is part of their life. The only thing they wanted to do while visiting BC is ski at Whistler/Blackcomb for a day. They brought all their equipment out from Quebec and on December 27/2018 we all headed up to Whistler in 3 vehicles.
We arrived at the parking lot at 9:00am, bought all our parking tickets which all together was $30.00 then headed to Whistler village. Because my family are all instructors (ACA & CSIA) we had to buy our tickets at the ticket booth at the base of the ski hills. The line was extremely long when we arrived but we thought it would move fairly quickly. We waited in line until 11:15am and had only moved ¾ of the way.
With the cost of skiing at your mountain ($178/adult, $151/youth) we soon realized that we would only be skiing 2 or possibly 3 hours by the time we actually got to the booth and bought our tickets. We all agreed that it was not going to be worth it at that point. I will say that you had some very unhappy customers at that point.
We made a group decision that we would give up our place in line and go for lunch at Longhorn but it sure made everyone upset that we would not be skiing the day like we had all been planning for the last 6 months. Once we had all finished lunch and were going to head back to our vehicles to head home we looked at the line and we saw people that we had been in line with who were still waiting to get a day pass.
I am a local person and have been skiing Whistler and Blackcomb for the last 15 years and I have never had an issue like I had yesterday. Being that there is new ownership I feel that it is very important that you are aware when you don’t meet your customer’s expectations and you sure made 8 peoples' experience of Whistler and Blackcomb a bad one.